Senior Engineer III
Company: Apidel Technologies
Location: Rosemead
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Day-to-Day
Responsibilities/Workload: The End User Computing Sr. Quality
Engineer leads the design, delivery, and operational excellence of
s end-user technology ecosystem, including Windows and macOS
laptops, desktops, iPads, iOS mobile devices, and the full
Microsoft 365 application suite (Teams, Outlook, Excel, Word,
PowerPoint, OneNote), along with collaboration platforms such as
SharePoint Online, OneDrive, and Exchange Online. The role
integrates closely with endpoint management platforms (Intune for
Windows, JAMF for macOS/iOS) and core identity and security tools
(Entra ID, Defender for Endpoint, Conditional Access, and Microsoft
Purview). This position ensures EUC platforms are reliable,
observable, secure, intuitive, and aligned to enterprise
architecture standards. The Sr. Quality Engineer owns end-to-end
service quality and performance by embedding monitoring, telemetry,
automation, and Digital Experience (DEX) analytics into design,
operations, and continuous improvement cycles. The role proactively
identifies system and service issues, analyzes experience and
performance trends, and drives corrective actions to improve
stability, reduce defects, enhance usability, and elevate customer
satisfaction across the enterprise. Required Skills/Attributes:
Experience working in IT Operations within a managed services
environment, including oversight of vendor delivery, service
quality, and operational performance. Strong understanding of
engineering disciplines and practices, especially related to end
user technology, platform architectures, operational frameworks,
and product lifecycle management. Ability to present complex
technical material clearly to both technical and non-technical
audiences, including senior leadership and business partners. Deep
understanding of end-user computing technologies including Windows,
macOS, iOS/iPadOS, Microsoft 365 (Outlook, Teams, SharePoint,
OneDrive), endpoint management platforms such as Intune and JAMF,
and endpoint security tools such as Defender for Endpoint.
Deployment of Cyber tools to end user computing devices and ensure
seamless operations. Experience with Agile methodologies, DevOps
practices, CI/CD pipelines, and modern software delivery
approaches. Proficiency analyzing defect trends, incident reports,
and engineering quality metrics to drive improvements in
application stability, reliability, and user experience.
Demonstrated ability to evaluate complex technical designs,
identify gaps, validate standards compliance, and ensure readiness
for IT Operations. Understanding of cloud collaboration platforms
and integration patterns across M365 services including Exchange
Online, Teams, SharePoint Online, and OneDrive. Strong familiarity
with identity, access, and security controls including Entra ID,
Conditional Access, data loss prevention, and compliance standards.
Desired Skills/Attributes: Experience applying ITIL, Agile, or
DevOps principles to improve engineering quality, operational
reliability, and support processes. Familiarity with digital
experience analytics, telemetry, and observability platforms to
improve performance and user satisfaction. Experience leading
vendor teams or MSP partners to improve platform health, reduce
incident patterns, and enhance customer outcomes. Background
supporting large enterprise environments integrating identity,
security, cloud, and collaboration platforms. Experience designing
or validating device health metrics, DEX instrumentation, and
monitoring/observability frameworks. Hands-on familiarity with
endpoint analytics, networking fundamentals, and integration
patterns between EUC platforms and cloud environments. Job Duties
May Include: Assessing customer needs, monitoring product
lifecycle, and creating detailed reports on product information;
perform customer research, stay on top of current trends, and
analyze the market. Education/Experience: Bachelor Degree in
applicable profession, business, or technical discipline or an
equivalent combination of education, training, and experience.
Possesses seven to ten years of experience.
Keywords: Apidel Technologies, Hacienda Heights , Senior Engineer III, IT / Software / Systems , Rosemead, California
