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Retail Lead Associate

Company: Goodwill Southern California
Location: Hacienda Heights
Posted on: November 23, 2021

Job Description:

Primary Responsibility / Summary As a member of the management team, works under the direction of the site manager to maintain the efficient operation of a Retail Store, Bookstore or Attended Donation Center (ADC) to achieve established goals for sales, production, service, safety and expense control. Per government requirements, this role is required to be fully COVID- 19 vaccinated. Essential Duties & Responsibilities

  • Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).
  • Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.
  • Ensure a safe work environment by maintaining a clean and safe environment by following all established SOPs and procedures and exercises caution in work related activities.
  • Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
  • Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
  • Perform accurate Point of Sale (POS) and cash handling procedures.
  • Receive and accurately record donations using technology.
  • Sort, clean, process, price donated goods, following company standards.
  • Merchandise and maintain the salesfloor to meet established SOPs and guidelines.
  • Assists in the Truck Swap process and performs necessary cleaning and janitorial work.
  • Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location. Additional Duties & Responsibilities
  • Attends meetings and training as required. If required to drive for a work event, you must have a valid CDL and required auto insurance
  • Other duties and special projects as assigned. Supervisory Responsibilities
  • This job supervises 5-10 Ambassadors when acting as manager-on-duty. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience
    • Ability to read, speak and write Basic English.
    • Ability to operate cash register, computer and other technology necessary to complete the activities assigned.
    • Bilingual in Spanish helpful.
    • Ability to share Goodwill---s purpose with the public and ask for monetary donations and ask customer and donor information.
    • Ability to work with a diverse team.
    • Proficient in using computers and other technology necessary to complete the activities assigned, preferred.
    • Proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks, preferred.
    • Some retail and sales experience helpful. Certificates, Licenses, Registrations
      • None required. Other Educational Skills & Abilities
        • None required. English Language Skills
          • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other ambassadors of the organization. Mathematical Skills
            • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability
              • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -------------------------------- Amount of Time --------------------------- Physical Demands None Less than 1/3 1/3 to 2/3 More than 2/3 Stand X Walk X Sit X Reach with hands and arms X Use hands to finger, handle, or feel X Climb or balance X Bend, kneel, crouch, or crawl X Talk or hear X Taste or smell X Carry, push or pull X -------------------------------- Amount of Time ------------------------------- Lifts Weights or Exerts Force None Less than 1/3 1/3 to 2/3 More than 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X
                • No special vision requirements. Work Environment The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an ambassador encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -------------------------------- Amount of Time --------------------------- Environmental Condition None Less than 1/3 1/3 to 2/3 More than 2/3 Wet or humid conditions (non-weather) X Working near mechanical parts X Work in high, precarious places X Fumes or airborne particles X Toxic or caustic chemicals X Outdoor weather conditions X Extreme cold (non-weather) X Extreme heat (non-weather) X Risk of electrical shock X Work with explosives X Risk of radiation X Vibration X
                  • Moderate noise Other Qualifications
                    • Punctual and dependable attendance.
                    • Free from alcohol and drug abuse.
                    • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
                    • Adheres to Goodwill---s values of Respect, Integrity, Service, & Excellence. Required Training
                      • New Hire Orientation
                      • Supervisory Essentials training
                      • AB1825: Harassment Prevention training
                      • Mandated Reporter
                      • Position specific training Values-Based Work Environment Notice Goodwill Southern California provides a values-based work environment for our ambassadors. All individuals are expected to support and promote our values:
                      • We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
                      • We conduct business with transparency, integrity and accountability.
                      • We serve, empower and advocate for our clients, community, business partners and each other.
                      • We pursue a vision of excellence and continuous improvement to better the lives of those we serve. The above description is not intended to be an ---all-inclusive--- list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Pre-Employment Testing
                        • Drug Screen
                        • Background Check
                        • Employment Verification
                        • Verification of COVID-19 Vaccinations Other details
                          • Job Family :Retail
                          • Pay Type :Hourly

Keywords: Goodwill Southern California, Hacienda Heights , Retail Lead Associate, Hospitality & Tourism , Hacienda Heights, California

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