General Manager

Company: MR CHOW Now
Location: Los Angeles
Posted on: June 4, 2025

Job Description:

Location : Mr. Chow Reports to : Vice President of Operations Employment Type: Full-Time About Mr. Chow: Mr. Chow is a globally recognized name in Chinese fine dining, blending art, fashion, and culinary excellence into a world-class guest experience. We are seeking an experienced General Manager to lead operations with confidence, embody our high standards, and inspire excellence across the team. Role Overview: The General Manager is the strategic leader of the restaurant, responsible for driving business performance, ensuring impeccable guest service, building and developing a high-performing team, and maintaining operational excellence in alignment with Mr. Chow's elevated brand. Key Responsibilities: - Leadership & Team Development: Lead and inspire all front- and back-of-house operations, fostering a culture of professionalism, hospitality, and accountability. - Guest Experience Management: Maintain an exceptional level of guest service and engagement; personally ensure issues are resolved and standards are upheld consistently. - Operational Oversight: Own all aspects of daily operations including labor management, shift execution, financial controls, inventory, compliance, and cleanliness. - People & Talent: Hire, train, and retain top talent; provide ongoing coaching and support to build a cohesive and high-functioning team. - Financial Performance: Drive revenue, manage budgets, control COGS and labor, and report on performance metrics to the VP of Operations. - Brand Stewardship: Ensure Mr. Chow's unique identity, style, and service ethos are reflected in every guest interaction and operational decision. - Cross-Functional Collaboration: Work closely with Marketing, Culinary, and HR teams to align strategies and execute brand initiatives. Qualifications: - 3-5+ years of experience as a General Manager or Director of Operations in upscale or fine dining - Strong business acumen with proven ability to manage budgets, drive performance, and lead high-volume operations. - Excellent interpersonal and communication skills - Passion for luxury service and refined guest experiences - Proficiency with POS, scheduling, and inventory systems - Flexible availability, including evenings, weekends, and holidays. Why Mr. Chow? - Join an iconic, internationally celebrated brand. - Work alongside a visionary leadership team. - Opportunities for career advancement within a growing hospitality group - Competitive salary, performance-based incentives, and benefits Lead with elegance. Operate with excellence. Welcome to Mr. Chow. Employment Type: Full Time Bonus/Commission: No

Keywords: MR CHOW Now, Hacienda Heights , General Manager, Executive , Los Angeles, California